AI Chatbot
A chatbot that actually knows your business. Trained on your documents, integrated with your systems, and designed to handle the questions your team fields every day.
Not all chatbots are the same
Off-the-shelf chatbots hallucinate, give generic answers, and can't handle the nuance your sector requires. We build custom AI chatbots grounded in your own knowledge base — policies, procedures, clinical guidance, product documentation — so the answers are accurate, relevant, and compliant.
What we build
- Internal staff assistants — instant answers to HR, policy, and compliance questions
- Patient and service-user information bots — 24/7 answers to common queries
- Document navigation assistants — find and summarise the right content fast
- Onboarding and training assistants — structured learning through conversation
- Referral and triage support tools
How we build it
Every chatbot we build uses retrieval-augmented generation (RAG) — meaning the AI is grounded in your actual documents rather than relying on general training data. This dramatically reduces hallucination and keeps answers accurate and auditable.
Governance and data security
Your data stays in your environment. We deploy on your infrastructure, configure appropriate access controls, and build in escalation paths and human handover for queries that need a real person. Full GDPR compliance as standard.
Common questions
What kind of AI chatbots do you build?
We build custom AI chatbots trained on your documents, policies, and knowledge base — not generic off-the-shelf solutions. Use cases include staff-facing knowledge assistants, patient-facing triage tools, internal compliance query systems, and customer service automation.
How much does an AI chatbot cost?
From £6,000 as a fixed fee. The exact cost depends on the number of knowledge sources, integrations required, and whether the bot needs to take actions (agentic) or only answer questions (retrieval).
Can the chatbot access our internal documents?
Yes. We build Retrieval Augmented Generation (RAG) systems that connect the chatbot to your document library, policy database, or knowledge base. The chatbot answers from your content, cites its sources, and is updated when your documents change.
Will the chatbot make up information?
We specifically design against hallucination by constraining responses to your verified knowledge base. When information is not in the source material, the chatbot is instructed to say so — not generate a plausible but incorrect answer.
Does the chatbot work within our existing tools?
Yes — we deploy to wherever your team already works. Common integrations include Microsoft Teams, SharePoint, web embeds, and WhatsApp Business. We do not require you to move to a new platform.
Every engagement starts with the Operations Reduction Audit.
No matter what you need from us, the audit comes first. It tells us exactly where you're losing time and money — so we can be certain we're delivering the right solution for your organisation.